PN Labs Inc. Privacy Policy

Last updated: June 6, 2026

Please review this Privacy Policy carefully. By using the PN Labs website or our products, or by purchasing from us or subscribing to our newsletter, you confirm that you have read and understood this Privacy Policy. If you do not agree with it, please do not use our website or products.

PN Labs Inc. (“PN Labs”, “we”, “our”, or “us”) is a corporation incorporated under the Canada Business Corporations Act and headquartered in Montreal, Quebec, Canada. We respect your privacy and are committed to protecting your personal information in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec’s Act respecting the protection of personal information in the private sector as amended by Law 25, Canada’s Anti Spam Legislation (CASL), the European Union and United Kingdom General Data Protection Regulation (GDPR) where it applies, and applicable United States state privacy laws.

This Policy explains what we collect, how and why we use it, when we share it, how we protect it, and the rights you have.

1. Who Is Responsible for Your Information

PN Labs Inc. is responsible for the personal information under its control. We have designated a person responsible for the protection of personal information (our Privacy Officer), who oversees our compliance with this Policy and applicable law. You can reach our Privacy Officer using the contact details in the “How to Contact Us and Exercise Your Rights” section below.

2. Scope

This Policy applies to personal information we collect through our website, our online store, our newsletter and other communications, our customer support, and our products and services. It does not apply to third party websites, stores, or platforms that have their own privacy policies, including the marketplaces through which some of our products are sold.

3. Information We Collect

We collect the following categories of information.

• Identity and contact information, such as your name, email address, shipping and billing address, phone number, and company name.
• Order and transaction information, such as the products you purchase, order history, order status, and records of returns and support.
• Payment information, which is collected and processed by our payment processors. We do not store full payment card numbers on our servers.
• Account and communication information, such as messages you send us, support requests, forum or review content you submit, and your newsletter subscription status and engagement, including opens and clicks.
• Device and usage information, such as IP address, approximate location derived from IP address, browser type, operating system, device identifiers, referring pages, and how you interact with our site, collected through cookies and similar technologies.
• Information from third parties, such as our payment, shipping, analytics, and advertising providers, and from marketplaces or social platforms where you interact with us.

We may collect this information directly from you, automatically as you use the site, and from the third party providers described in this Policy.

4. Why We Use Your Information

We use personal information to:

• Process, fulfill, ship, and support your orders, and manage returns and warranties.
• Send transactional messages such as order confirmations and shipping updates.
• Provide customer and technical support, and operate our forums, reviews, and community.
• Send marketing communications, including our newsletter, only where you have consented.
• Operate, secure, analyze, and improve our website, products, and services, and prevent fraud and abuse.
• Measure and deliver advertising where you have consented to advertising technologies.
• Comply with legal, tax, accounting, export control, and regulatory obligations, and establish, exercise, or defend legal claims.

Where the GDPR applies, we rely on one or more of the following legal bases: performance of a contract with you, your consent, our legitimate interests in operating and improving our business, and compliance with a legal obligation. Where we rely on consent, you may withdraw it at any time.

5. Consent

We collect, use, and disclose personal information with your consent, except where the law permits or requires us to act without it. Depending on the sensitivity of the information and the context, consent may be express or implied. For non essential technologies such as analytics and advertising cookies, and for marketing email, we rely on your express consent where required. Where we use technology that can identify, locate, or profile you, we will tell you and, where required by Quebec Law 25, such profiling functions are deactivated by default until you enable them. You may withdraw consent at any time, subject to legal or contractual limits, by contacting us or using the controls described in this Policy.

6. Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, tags, software development kits, local storage, session recording, device and browser identifiers, and similar technologies (together, “Cookies”) to operate our website, remember your preferences, keep your cart and checkout working, prevent fraud, understand how the site is used, and measure and deliver advertising. The specific technologies we use may change over time, and we may use some, all, or none of the tools listed below at any given time.

• Strictly necessary. Required for the website, store, cart, checkout, account access, security, and fraud prevention. For example, WordPress and WooCommerce session and cart cookies, and Stripe, including its fraud detection.
• Functional and preference. Remember choices such as your currency (for example USD or CAD), your language (English or French), and other settings.
• Analytics and performance. Help us understand and improve how the site is used. For example, Google Analytics, Google Tag Manager, and Microsoft Clarity. Some of these, including Microsoft Clarity, may record session activity such as mouse movement, scrolling, clicks, and page interactions, and may generate heatmaps and session replays.
• Advertising and marketing. Measure campaigns, attribute conversions, build audiences, and show relevant ads on third party platforms, which may involve sharing data with those platforms and tracking activity across multiple websites. For example, the Meta (Facebook and Instagram) Pixel, Google Ads conversion tracking and remarketing, Microsoft Advertising (Bing UET), the Reddit Pixel, the LinkedIn Insight Tag, the TikTok Pixel, the X (Twitter) Pixel, and the Pinterest Tag.
• Embedded content and social media. Pages with embedded third party content, such as YouTube, Instagram, or Reddit, may allow that third party to set its own Cookies.
• Email and newsletter. Operate our forms and measure delivery, opens, and clicks through our form and email service providers.

Where required by law, we use non essential Cookies only with your consent, which you can give or withdraw at any time through our cookie banner or settings. You can also control or delete Cookies in your browser, though disabling some may affect how the site works. Many third party providers offer their own opt out tools, and you can use industry programs such as the Digital Advertising Alliance, the Network Advertising Initiative, and Your Online Choices. We honor recognized browser signals such as Global Privacy Control where required by law. For more information on Microsoft’s practices, see the Microsoft Privacy Statement at https://www.microsoft.com/privacy/privacystatement.

7. How We Share Your Information

We do not sell your personal information for money, and we do not rent it. We share personal information only as described here:

• Service providers that process information on our behalf under contract, such as payment processors (for example Stripe or PayPal), shipping and fulfillment providers (for example Shippo and postal or courier services), email and newsletter platforms (for example Mailchimp or ConvertKit), hosting providers, and analytics and advertising providers.
• Advertising platforms, where you have consented, in connection with the advertising technologies described above. Some of this activity may be considered a “sale” or “sharing” of personal information under certain US state laws, including for behavioral advertising across different websites and services. You may opt out as described in this Policy.
• Legal and protection purposes, where we believe disclosure is necessary to comply with law, respond to lawful requests, enforce our terms, or protect the rights, property, or safety of PN Labs, our customers, or others.
• Business transfers, in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.

8. Email and Marketing Communications

If you subscribe to our newsletter, you will receive updates about new products, offers, and engineering content. We send marketing email only where you have given the consent required under CASL and applicable law, every marketing message identifies us and includes a way to unsubscribe, and you can withdraw consent at any time. Transactional messages necessary to complete and support your orders are sent regardless of marketing preferences.

9. International Transfers and Data Location

PN Labs is based in Canada. Because we use third party service providers and sell internationally, your personal information may be processed and stored in Canada, the United States, the European Union, and other countries where we or our providers operate. These countries may have privacy laws different from those in your jurisdiction. Where required, we use appropriate safeguards for international transfers, such as standard contractual clauses or reliance on an adequacy decision. By using our website or products, you understand that your information may be transferred and processed outside your country of residence.

10. How Long We Keep Your Information

We retain personal information only as long as necessary for the purposes described in this Policy, including to fulfill and support your orders, operate and secure our business, and meet our legal, tax, accounting, and regulatory obligations. Order, tax, and accounting records are kept for the period required by applicable law. When information is no longer needed, we delete, anonymize, or securely destroy it.

11. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, and unauthorized access, use, or disclosure, appropriate to its sensitivity. Payment information is handled by PCI compliant processors and is not stored on our servers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a confidentiality incident or data breach that presents a risk of serious harm, we will notify affected individuals and the relevant authorities, including the Commission d’accès à l’information du Québec where required, in accordance with applicable law.

12. Your Privacy Rights

Subject to applicable law and to verification of your identity, you may have the following rights. To exercise them, contact us using the details below.

All users. You may request access to the personal information we hold about you, ask us to correct inaccurate information, and withdraw consent to marketing.

Canada (PIPEDA) and Quebec (Law 25). You may request access to and correction of your personal information, withdraw consent subject to legal and contractual limits, request that we cease disclosing your information or de index certain information where the law allows, and request portability of computerized personal information you have provided to us. You may also ask about and make representations regarding any decision based exclusively on automated processing. Quebec residents may contact our Privacy Officer and, if unsatisfied, the Commission d’accès à l’information du Québec.

European Union and United Kingdom (GDPR). Where the GDPR applies, you may request access, rectification, erasure, restriction of processing, and portability, and you may object to processing based on legitimate interests or direct marketing. You may withdraw consent at any time without affecting prior processing, and you have the right to lodge a complaint with your local supervisory authority.

United States state privacy rights. Depending on your state, you may have the right to know or access the personal information we collect, to delete it, to correct it, to opt out of the sale or sharing of personal information and of targeted advertising, and to not be discriminated against for exercising these rights. We honor Global Privacy Control signals for opt out of sale and sharing where required. You may use an authorized agent to submit requests where the law allows.

13. Automated Decision Making and Profiling

We do not use your personal information to make decisions based solely on automated processing that produce legal or similarly significant effects about you. We may use analytics and advertising technologies that profile usage in aggregate or to deliver relevant ads, as described in the Cookies section, and these are subject to your consent where required. If this changes, we will update this Policy and provide the information and choices the law requires.

14. Children’s Privacy

Our website and products are intended for businesses and technically qualified adults and are not directed to children. We do not knowingly collect personal information from children. Where the law sets a minimum age for consent, we do not knowingly collect information from anyone below that age without the consent of a parent or guardian. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

15. Third Party Links

Our website may link to third party sites, stores, and platforms that we do not control and that have their own privacy practices. We are not responsible for the content or privacy practices of those third parties, and we encourage you to review their policies.

16. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised date at the top, and where required by law we will obtain your consent or provide additional notice of material changes.

17. How to Contact Us and Exercise Your Rights

If you have questions or concerns about this Policy, or wish to exercise your rights, please contact our Privacy Officer:

PN Labs Inc., Privacy Officer Email: contact@pnlabs.ca Website contact page: pnlabs.ca/contact

We will respond within the time required by applicable law. If you are in Quebec and are not satisfied with our response, you may contact the Commission d’accès à l’information du Québec. If you are in another jurisdiction, you may contact your local privacy or data protection authority, including the Office of the Privacy Commissioner of Canada.