Terms of Service
Please carefully review the following terms for using the PN Labs Inc. website and PN Labs Inc. products. By accessing or using the PN Labs website or any PN Labs Inc. product, you agree to be legally bound by the following terms. If you do not accept these terms, you must not use the website or any product sold by PN Labs Inc.
These Terms of Service (“Terms”) govern your use of the PN Labs website and products.
PN Labs Inc. (“PN Labs”, “we”, “our”, or “us”) is a corporation incorporated under the Canada Business Corporations Act (CBCA) and headquartered in Montreal, Quebec, Canada.
Website Disclaimer
The PN Labs Inc. website and all information provided through it are offered “as is” and “as available.” While we strive for accuracy, PN Labs Inc. makes no warranties or guarantees regarding the correctness, completeness, or reliability of any content. Pricing, specifications, and availability may change at any time without notice.
Product Use as Modules
PN Labs Inc. products are modular electronic assemblies designed for integration into larger systems by technically capable users. These modules are not standalone consumer products.
They are designed explicitly as modules for integration, not as standalone CE-marked or consumer-ready devices.
They are intended for use by technically qualified users, and are not certified under EU directives such as CE.
PN Labs is not registered for WEEE or LUCID in the EU.
All usage is at the discretion and risk of the user. The user is solely responsible for integration, validation, and ensuring that the final product complies with relevant regulatory requirements.
PN Labs Inc. disclaims all liability related to integration, performance, certification, or safety of the end system.
Product Usage Restrictions
PN Labs Inc. modules are strictly prohibited from being used in applications where their failure could reasonably be expected to result in injury, loss of life, or significant property or environmental damage. Such applications include, but are not limited to:
Life support devices or systems, including any medical equipment that sustains or monitors life
Control systems in vehicles, aircraft, watercraft, or any form of transportation used for the conveyance of people or cargo
Equipment or facilities involving nuclear energy, defense, weapons, or military-grade hardware
Infrastructure or environments requiring safety certification or fail-safe operation, such as industrial safety systems, emergency systems, or critical public infrastructure
By purchasing or using PN Labs Inc. products, you acknowledge and agree that PN Labs Inc. shall not be held liable for any consequences resulting from such prohibited use.
Product Certification Status
Although our products are designed and manufactured to be compliant with RoHS 3, our products are not certified under any national or international regulatory body or standard, including but not limited to:
FCC (U.S. Federal Communications Commission), ISED (Innovation, Science and Economic Development Canada)
CE (Conformité Européenne), RoHS, WEEE, REACH
UL (Underwriters Laboratories), CSA (Canadian Standards Association), ETL (Intertek)
LUCID (Germany’s packaging law registry) or any other Extended Producer Responsibility (EPR) programs
These modules may emit electromagnetic interference and may not comply with all applicable local, national, or international regulations regarding emissions, immunity, safety, labeling, or recycling.
PN Labs Inc. modules are not certified for sale or use as standalone products in regulated jurisdictions, including the European Union, or any jurisdiction requiring formal regulatory approval or certification for end-user electronic products.
It is the sole responsibility of the purchaser or system integrator to ensure compliance with all relevant certifications and regulations for their specific application or end system. PN Labs Inc. expressly disclaims all liability related to such compliance.
Geographic Restrictions
PN Labs Inc. operates as a Canadian business headquartered in Quebec. While our products are designed and distributed from Canada, they are not certified for consumer use under Canadian regulatory frameworks such as ISED, CSA, or provincial electrical codes.
PN Labs Inc. products are modules intended for integration into larger systems by technically qualified users. As such, they are not subject to the same certification requirements as consumer-ready products. It remains the responsibility of the purchaser to ensure regulatory compliance of any final integrated system in which our modules are used.
Customers are responsible for understanding and complying with all import, certification, or usage requirements in their jurisdiction. PN Labs Inc. is not responsible for customs issues, duties, taxes, or legal compliance in your region.
Risk of Use and Limitation of Liability
All PN Labs Inc. products are provided without warranties of any kind. Use is entirely at your own risk. PN Labs Inc. shall not be liable for:
Injury, death, or illness
Property damage or system failure
Lost business, revenue, or data
Direct, indirect, incidental, or consequential damages
PN Labs Inc. total liability shall not exceed the purchase price of the product.
Returns and Warranty
Customer satisfaction is important to us, and we will do our best to ensure you have a positive experience with PN Labs products. Please contact us if you need assistance with any part of your PN Labs order.
We offer a 30-day unopened return policy, in addition to any rights you may have under local consumer protection laws. New, unopened items in their original packaging may be returned within 30 days of delivery. Customers are responsible for return shipping, and returns are subject to a restocking fee of $3 plus 15% of the item price. Original shipping charges are non-refundable.
We do not accept returns of partially or fully assembled kits, unpackaged items, batteries, or AC adapters. All returns require a return merchandise authorization (RMA) prior to shipment.
You may cancel an order free of charge if we receive your cancellation request before the order is processed. If payment has already been captured but the order has not yet shipped, cancellations are subject to a 3.5% non-refundable credit card processing fee, which is charged to us by our payment processor. If an order has entered fulfillment or has shipped, a restocking fee of up to 10% may apply to cover handling, inspection, and administrative costs.
Shipping and Delivery
Orders ship within 1–4 business days from Montreal, Canada. We are not responsible for delays due to carriers, customs, weather, or other external factors. Shipping times displayed are estimates and NOT guaranteed delivery times. International shipments are sent DDU (Delivery Duty Unpaid) / DAP (Delivered at Place) unless otherwise stated. The buyer is responsible for all import duties, taxes, tariffs, and fees unless a DDP option is selected at checkout. We reserve the right to cancel any order and to ship using a carrier or service different from the one selected at checkout. Any substituted shipping method will meet the delivery time estimate shown at checkout.
We do not falsify customs forms. Orders are declared with accurate contents and values.
In the event of any discrepancy in the customer’s shipping details, whether intentional or unintentional, we reserve the right to contact the customer via the provided phone number or email. If the order is shipped and returned to us, we will attempt to communicate and allow a response within 2 weeks. After this period, the order will be marked as abandoned, and no refund shall be issued.
Payment
We use Stripe as our primary payment processor and accept major credit cards through Stripe Checkout. We may require additional verification for certain orders. Payment is charged prior to shipment. We reserve the right to decline any order we deem suspicious or fraudulent. By using Stripe Checkout, you agree to Stripe’s own Terms of Service and Privacy Policy, which govern your use of their platform in connection with your transaction. Stripe’s Terms of Service
Technical Support
We offer community-based support through our forums, and you may contact us via email if you have technical questions. We do not provide a support request form. One-on-one support is provided at our discretion and only for products purchased directly or through authorized distributors.
Community Conduct
We expect all customers to follow our code of conduct. Harassment, abusive language, or unreasonable behavior may result in a permanent ban from purchases or support. We reserve the right to moderate and remove objectionable content.
Review Policy
We encourage customers to share honest feedback about their experience with our products. Reviews should reflect genuine use of the product, and we may verify that a reviewer has made a purchase. Content must remain respectful, relevant, and accurate. Reviews that include abusive language, discriminatory remarks, personal information, spam, promotional material, or any content that violates intellectual property rights may be edited or removed. We also reserve the right to remove reviews that appear false, misleading, or intended to manipulate product ratings.
If a reviewer received a free product, discount, or any form of incentive in exchange for writing a review, this must be clearly disclosed. Undisclosed incentivized reviews may be removed. By submitting a review, the reviewer grants us a non exclusive, royalty free, worldwide license to use, reproduce, publish, and display the content for marketing or informational purposes.
Customers who wish to update or withdraw a review may contact us directly for assistance.
Privacy
We collect and store only the data needed to process and fulfill your orders. We do not store payment details or share your personal information with third parties.
Export Compliance
You agree not to export, re-export, distribute, or transfer PN Labs Inc. products or related technical information to any individual, organization, or country to which such export is restricted or prohibited by applicable laws, regulations, or sanctions, including but not limited to those administered by the U.S. and Canadian Governments.
You may not re-export or otherwise distribute PN Labs Inc. products to, or for end use in, any parties within Belarus, Russia or temporarily occupied regions of Ukraine and covered regions of Ukraine. By purchasing PN Labs Inc. products, you agree not to use them in or distribute them for end use in: nuclear weapons, chemical and biological weapons, missiles and unmanned aerial vehicles capable of a range of at least 300 kilometers (or when such range is unknown).
You are not allowed to use PN Labs Inc. products to support or facilitate the activities or functions of, the military, national armed services, national guard, or national police, or a government or armed forces intelligence or reconnaissance organization in, but not limited to, the Russian Federation, Belarus, Burma/Myanmar, China, Nicaragua, or Venezuela.
You are solely and fully responsible for ensuring compliance with all applicable export control, trade sanctions, and customs laws. This includes, but is not limited to, verifying the end-use, end-user, and destination of the product. You are also responsible for understanding whether PN Labs Inc. products meet the local regulatory requirements of the destination country, including any restrictions on electromagnetic interference, safety, environmental compliance, or labeling.
All duties, taxes, tariffs, brokerage fees, and other costs associated with exporting or importing the product are the sole responsibility of the customer. PN Labs Inc. will not reimburse or compensate for any fees, delays, or rejections related to customs or regulatory issues.
Any breach of these obligations may result in legal consequences, and PN Labs Inc. disclaims all liability for such violations. This obligation shall survive termination of your relationship with PN Labs Inc.
Indemnification
You agree to fully indemnify, defend, and hold harmless PN Labs Inc., its directors, officers, employees, contractors, agents, and affiliates from and against any and all claims, demands, damages, liabilities, losses, judgments, settlements, penalties, fines, costs, and expenses (including reasonable legal fees and court costs) arising directly or indirectly from:
Your use or misuse of PN Labs Inc. products;
Any failure by you to comply with applicable local, provincial, national, or international laws or regulations;
Any breach of these Terms of Service;
Any negligent, reckless, or intentional act or omission by you;
Any harm to person, property, or system allegedly caused by your use or integration of PN Labs Inc. products.
This indemnification obligation will survive termination of your relationship with PN Labs Inc. and use of our products or services.
Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein. Any disputes arising from or related to these Terms shall be resolved exclusively in the courts of the judicial district of Montreal, Quebec.
Revisions
We may update these Terms of Service at any time. You should revisit this page periodically to stay informed of any changes.
For questions or concerns, please contact us through our website contact page.
